Bidders/Buyers FAQ

At Faljo.com, we want your bidding/buying experience to be as safe and enjoyable as possible.
Our staff of Online Auction Experts, has provided the following list of the most Frequently Asked Questions we receive from Bidders / Buyers on Faljo.com, and the answers to those Questions.
If you are unable to find an answer to your question in this list, please feel free to visit our Support Forum where our friendly staff and community members can help. Remember, there is No such thing as a Stupid Question. We are always happy to assist.

Q: How do I place a bid on an item?
A: Once you have found an item you would like to bid on, go to the bidding section, located at the top of the listing, and place your bid in the appropriate box.

Q: What is a Reserve Price Auction?
A: When a seller lists an item for auction, they are given the option to set a Reserve Price on their item. This Reserve Price is lowest price at which they are willing to sell the item. If at the end of the Auction, the highest bid does not meet the seller's Reserve Price, the seller is not required to sell the item.
On an auction in which the seller has set a Reserve Price, you may notice the words (Reserve not yet met) appear in parentheses next to the current bid amount. This indicates that the current high bid has not met the Reserve Price.

Q: Can I increase my maximum bid after I've placed a bid?
A: Yes. You may place a higher maximum bid at any time during the auction. You will probably want to do this if another bidder outbids your previous maximum bid. If you would like to view any auctions in which you have already placed a bid, click here.

Q: Can I decrease or retract my bid after I have placed it?
A: Once you have placed a bid in an auction, you will not be able to decrease your bid amount. Once a bid is placed you may not retract it. However, there are certain circumstances in which retracting a bid may be justified.

Q: I have a question about an item. How do I contact the seller?
A: The quickest way to ask a seller a question about their auction, is to click on the words (Ask seller a question) displayed on the top portion of every listing.

Q: Why is my Auction bid not being accepted?
A: When placing a bid on a Auction, your new bid must be higher in value than any previous bids. The bid's value is calculated by multiplying the amount of the bid by the total number of items being bid for.
In Auctions new bids must have a higher value than previous bids. The value of the bid is determined by multiplying the amount of your bid by the number of items you bid for. Attempting to reduce this total value in future bids is not permitted, and your new bid will be rejected.
This policy defends sellers from dishonest bidders who bid for the entire quantity being offered, (which would discourage other bidders from participating), and then reducing their quantity at the last minute.

Q: I recently bid on an item, and can’t find the listing?
A: Simply go to the Faljo.com My Biddings. You will then be shown a list of any auctions in which you have placed a bid. If you would like to do this now click here.
It is always a good idea to write down the item number and description of any auction that you have placed a bid on.

Q: How do I find out if an auction has ended?
A: If you have the Auction's item number, you can go to the Search page and look up the Auction by its item number. The results of the auction are posted on the actual listing for a period of 30-days after the Auction has ended. If you do not know the item number, you may search for the item by its name or title by using the Title Search section of our Search page.

Q: The auction has ended, and I am the winning bidder. What do I do?
A: At the end of every Auction, our system automatically sends an e-mail to both the seller and the winning bidder(s), notifying both parties that the auction has ended. If you are a winning bidder, you should contact the seller immediately to acknowledge that you have won.

Q: What do I do if I can't contact the seller by e-mail?
A: You may request additional contact information about another registered user. Please keep in mind that many people are not able to check their e-mail every day. Sellers and Buyers should make contact within 3 business days. Both are equally responsible for making contact.

Q: What if the seller decides not to sell their item anymore?
A: This does not happen very often, as most sellers are usually very enthusiastic about selling their item(s). Unfortunately, we are unable to force a seller to sell their item. There may be a very good reason as to why. Ask the seller for an explanation as to why they decided not to sell. You may also leave feedback about your experience with this seller, for the rest of the Community to see.